The customer
Bayt Living is its largest customer: a home-furnishing chain with seven stores (Lusail, Al Khor, Al Rayyan, Education City, Doha Festival City, Al Sadd, Al Wakrah). Bayt Living's CEO is Dana Al-Hamadi; its supply-chain manager is Youssef Karim.
CEO Memo 1
CEO Memo 1, Sunday 25/10/2026. Five new colleagues join today. The logistics tender closes Wednesday 28/10 at 12:00. Finance closes the month on Thursday 29/10. Sales meets Bayt Living for its contract review on Thursday 29/10. Samir's instruction: start with your own department and make the available information work for you.
People
Who leads what
| Department | Head |
|---|---|
| CEO | Samir Darwish |
| Sales | Omar Qasim |
| Finance | Elena Petrova |
| Procurement | Bilal Qureshi |
| HR | Maryam Saleh |
| Customer Service | Nadia Hijazi |
| Operations & IT | Rashid Taha, Arjun Menon |
Glossary
Words you will see
| Term | Meaning |
|---|---|
| Agent | An assistant you set up once with a job, data and rules |
| Subagent | A colleague agent that a main agent asks for help |
| Data source | A set of Najma records the agent may read |
| Skill | Saved instructions you reuse with / |
| Preview | Where you test an agent before creating it |
| SHP · DN · RTE | Shipment · delivery note · delivery route |
| VND · PO · SLA | Vendor · purchase order · agreed service level |
Data
Where Najma's data lives
| Data source | What is inside |
|---|---|
| Company Intranet | Company profile, CEO Memo 1, org chart, route list |
| Key Accounts Workspace · Sales Pipeline · Contract Register | Account plans and the Bayt Living email thread · about 150 opportunities · about 40 customer contracts |
| Accounts Payable Ledger · Finance Policy Library | About 600 supplier invoices with PO amounts · finance policy, month-end checklist |
| Tenders & Sourcing · Supplier Performance | Logistics tender and bidder responses · monthly supplier scorecards |
| People Directory · HR Policy Center · Applicant CVs · Job Openings | 155 employees · handbook, job descriptions · applicant CVs · open jobs |
| Customer Care Inbox · Service Desk | 60 customer emails, reply templates, tone guide · about 400 tickets |
| Delivery Tracker · Incident Register · Operations Playbook | About 1,500 shipments · about 250 incidents · procedures, reviews, change-request template |